Question 1

What does a property compliance concierge do?

Accepted Answer

A property compliance concierge organises your records, certificates, dates and renewal paperwork into one clear review. Certly adds human review, reminders and a practical next-action list, so you can see what is complete and what still needs attention.

Question 2

Which property compliance obligations does Certly track?

Accepted Answer

Certly tracks six areas: gas safety, EPCs, EICRs, HMO licensing, deposit protection and Right to Rent. We keep the supporting evidence, key dates and next action together without promising coverage beyond those areas.

Question 3

How often does a landlord need a gas safety check?

Accepted Answer

For landlord-provided gas appliances and flues, arrange a check by a Gas Safe registered engineer at least every 12 months. Keep the record and provide it to tenants as required. Certly tracks the check date and certificate so the renewal is visible.

Question 4

When is an EICR due for a rented property?

Accepted Answer

For private rented properties in England, fixed electrical installations generally need inspection and testing by a qualified person at least every five years, or sooner if the report says so. Certly keeps the EICR outcome, date and follow-up paperwork visible.

Question 5

How long is an EPC valid for?

Accepted Answer

In England and Wales, an EPC is generally valid for 10 years unless a newer EPC is produced for the same property. Certly records the certificate and expiry date so you can check it before marketing or letting.

Question 6

How can I prepare a property for HMO licence review?

Accepted Answer

Licence readiness means having property details, room and amenity information, fire and safety evidence, management arrangements and any documents required by the local authority. Certly helps organise the records and surface gaps before review; local licence conditions vary.

Question 7

How should a tenancy deposit be protected and recorded?

Accepted Answer

Where tenancy deposit protection rules apply in England and Wales, the deposit generally needs to be protected in an approved scheme and the prescribed information given to the tenant within 30 days. Certly stores the scheme record and supporting evidence alongside the property file.

Question 8

What are the steps for a Right to Rent check?

Accepted Answer

In England, check every adult tenant before the tenancy starts using original documents, an approved digital check or a Home Office share code where relevant. Keep the required records and schedule follow-up checks for time-limited permission. Apply the process consistently to avoid discrimination.

Question 9

How does Certly store property certificates and records?

Accepted Answer

Certly keeps the certificates, supporting records, dates and renewal paperwork together against the property intake, with reminders for what is coming due. Keep records for the periods required by the rules that apply to your property; Certly is an organiser and review layer, not legal advice.

Question 10

What happens after I submit a Certly intake?

Accepted Answer

We review what you manage and the paperwork you have, then map each property against the six tracked areas. You receive a clear view of missing or expiring evidence, renewal dates and next actions, with human review and reminders to help keep the file moving.

Property compliance, clarified.

Keep certificates, dates and next actions clear.